Frequently Asked Questions
Q: Are your clients present during organizing sessions?
A: It depends on the project. Some organizing projects do not require the client to be present because everything in the space will stay. For other projects we work with our clients and help them make decisions on what to keep and what needs to be tossed.
Q: What is the minimum hours I can schedule?
A: You can schedule as few as 3 hours(Philadelphia) and 4 hours (outside of Philadelphia) at a time.
Q: What is the cost?
A: The cost depends on the project which is an investment in living an organized life.
Q: What is your cancellation policy?
A: We have a 48-hour cancellation policy. When a Client books an appointment with us, that time is reserved exclusively for that Client and becomes unavailable for anyone else to use. If, for some reason – other than a true emergency – Clients need to cancel appointments, please give us at least 48-hours advance notice. Unless proper cancellation notice prior to a Client’s scheduled appointment time is given, (with the exception of a true emergency), the fee for the entire session will be charged and must be paid in full prior to the scheduling of any further appointments.
Q: Do you charge a travel fee?
A: We will travel up to 1 hour without assessing a travel fee charge.
Q: Can I get a refund if I don’t like how you organize?
A: We do our very best to understand our client needs in advance, unfortunately all fees are non-refundable.
Q: Can you bill me later?
A: Payment is due at the end of each session and may be made by check, money order, cash, and major credit cards.